FAQ
Products & Farming FAQs
1. What types of produce does UNS Farms offer?
1. What types of produce does UNS Farms offer?
We offer a diverse range of fresh, nutrient-rich produce including microgreens, leafy greens, lettuces, salad mixes, herbs, edible flowers, fruits, and vegetables — all grown with care in our hydroponic vertical farms.
2. Are your products organic or non-GMO?
2. Are your products organic or non-GMO?
Our produce is non-GMO and grown using chemical-free, natural methods in a fully controlled environment. We are also HACCP certified, ensuring top food safety and quality standards.
3. What are microgreens and how do I use them?
3. What are microgreens and how do I use them?
Microgreens are young edible plants harvested at their peak nutritional stage. Packed with flavor and up to 40x more nutrients, they’re perfect in salads, wraps, smoothies, and garnishes.
4. How fresh is your produce upon delivery?
4. How fresh is your produce upon delivery?
We harvest just before dispatch to ensure the freshest possible produce reaches your doorstep the very next day. No cold storage, no middlemen — just clean, nutrient-rich food.
5. What farming methods do you use?
5. What farming methods do you use?
We use sustainable hydroponic vertical farming, which uses 90% less water, no soil, and ensures year-round production with low environmental impact.
6. Where are your farms located?
6. Where are your farms located?
Our main farm and facility are located in Al Quoz 3, Dubai, U.A.E.
7. Is your farming method sustainable?
7. Is your farming method sustainable?
Yes. We practice low-carbon, water-efficient, and urban-friendly farming that supports food security, reduces waste, and minimizes transportation miles.
8. Does UNS Farms use pesticides or chemicals?
8. Does UNS Farms use pesticides or chemicals?
No. All our produce is grown in a controlled, pesticide-free environment. You get clean, safe food — always.
9. Do you customize produce mixes for businesses?
9. Do you customize produce mixes for businesses?
Yes, we offer custom salad and microgreen mixes for our B2B clients. Get in touch to tailor your mix based on taste, texture, or presentation needs.
10. Can I visit the farm?
10. Can I visit the farm?
Yes! We welcome visits to our Al Quoz facility. To book a tour, please visit book farm tour page or call us at 052 445 5066.
11. How does UNS Farms support the local community?
11. How does UNS Farms support the local community?
We support the UAE’s food ecosystem by offering fresh local produce, creating job opportunities, and collaborating with local businesses. Our eco-practices promote long-term food sustainability.
12. Do you supply to restaurants and food businesses?
12. Do you supply to restaurants and food businesses?
Absolutely. We are a trusted supplier to restaurants, cafés, caterers, and wholesalers across the UAE. Reach out for bulk pricing and tailored solutions.
Orders, Delivery & Subscription FAQs
1. How can I place an order?
1. How can I place an order?
You can place your order directly via our website. Just choose your produce, add it to your cart, and check out securely — it’s that simple.
2. Do you deliver across the UAE?
2. Do you deliver across the UAE?
Yes, we deliver across Dubai and the UAE. For delivery zone details, feel free to contact our support team via chat.
3. When will my order be delivered?
3. When will my order be delivered?
Orders placed before 5 PM are delivered the next day. While we don’t offer time slots yet, rest assured — your order will reach you the very next day without fail.
4. Do you offer same-day or timed delivery?
4. Do you offer same-day or timed delivery?
Not at the moment. However, we’re working towards launching same-day and time-specific delivery soon.
5. Can I track my order?
5. Can I track my order?
Yes, order status can be tracked via our live chat support. Just drop us a message for updates.
6. Do you offer a subscription service?
6. Do you offer a subscription service?
Yes! You can subscribe weekly or monthly and receive your favorite produce on repeat — no hassle. Pick-up from Al Quoz is also available.
7. Do you offer Cash on Delivery (COD)?
7. Do you offer Cash on Delivery (COD)?
No, we currently do not accept COD. Secure online payment is required at checkout.
8. How should I store the produce?
8. How should I store the produce?
We recommend refrigerating your produce immediately upon delivery. Keep leafy greens and microgreens in their original packaging to maintain freshness and moisture.
9. Can I modify or cancel my order?
9. Can I modify or cancel my order?
Orders can be modified or canceled before the 5 PM cutoff. Please contact us via chat for assistance.
